Privacy Policy
Your privacy and confidentiality are fundamental to our therapeutic relationship. This policy explains how we protect your health information in compliance with Canadian privacy laws.
Overview
Life Seasons Counselling is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's health information protection requirements.
As a mental health counselling practice serving clients aged 14 and older, we understand the sensitive nature of the information you share with us and are committed to maintaining the highest standards of confidentiality and privacy protection.
Information We Collect
Personal Health Information
- Contact information (name, address, phone number, email)
- Date of birth and age
- Emergency contact information
- Mental health history and current concerns
- Treatment goals and therapy notes
- Assessment results and treatment plans
Insurance and Payment Information
- Insurance provider details and policy numbers
- Billing and payment information
- Claims and reimbursement records
Technical Information (Website)
- IP address and browser information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Treatment and Care
- Providing counselling and therapy services
- Developing and implementing treatment plans
- Monitoring progress and adjusting treatment approaches
- Coordinating care with other healthcare providers (with your consent)
Administrative Purposes
- Scheduling appointments and managing your care
- Processing insurance claims and billing
- Maintaining accurate health records
- Communicating about appointments and treatment
Legal and Safety Requirements
- Complying with professional and legal obligations
- Protecting against imminent harm to self or others
- Reporting suspected child abuse or neglect as required by law
Privacy Questions and Concerns
If you have questions about this Privacy Policy or concerns about how your personal health information is being handled, please contact us:
Phone
Office Address
99 Kakulu Rd Suite 208
Kanata, ON K2L 3C8
Canada
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- Significant changes will be communicated to current clients
- The updated policy will be posted on our website
- Continued use of our services constitutes acceptance of the updated policy
Acknowledgment
By using our services or visiting our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Your trust is essential to the therapeutic relationship, and we are committed to maintaining the highest standards of privacy and confidentiality in all aspects of our practice.